At First Supply, we believe employees deserve more than just a job.  We believe in offering performance-driven individuals a place where they can build a career—a place to expect more opportunities!  If you are focused on results, dedicated to quality, integrity, and possess the drive to succeed, then First Supply is your employer of choice!  We are seeking a Customer Service Consultant to enhance our team of dedicated professionals. Do you have the ability to build relationships and provide customer support with exceptional attention to detail? 

As a Customer Service Consultant with First Supply you interact with customers to provide a Best-In-Class Customer Experience and respond to plumbing and/or HVAC related inquiries about product application and troubleshooting, along with provide commercial quotations as needed. Do you have the ability to build relationships and provide customer support with exceptional attention to detail? Do you have patience, attentiveness, product knowledge, and the ability to communicate clearly? Your hard work will be rewarded with competitive compensation, excellent benefits and opportunities for advancement.

If you meet the skills and qualifications below, we encourage you to take charge of your career and APPLY with First Supply TODAY!

• Handle calls from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product. Recommend products and provide service to customers, based on customer’s specific needs
• Identify and propose solutions that benefit all parties involved; or escalate critical issues to the most appropriate personnel to handle the situation
• Provide accurate information regarding availability of in-stock items to customers; and recommend to Purchasing any stock level issues
• Meet customers to demonstrate and explain features of products; and instruct customers in use of products
• Prepare and present quotations to meet customer needs
• Accurately enter customer sales orders onto the business system
• Monitor orders and ensure they are shipped in a timeframe to meet customer’s needs
• Obtain accurate information from vendors relating to shipment dates, expected date of delivery, etc. for direct & special orders; and provide to customers to help build or maintain good working relationships
• Identify and develop profitable new sales opportunities
• Contact or visit potential customers to evaluate their needs, and promote the sale of products and services
• Attend sales and product review meetings and training events 
• Other duties as assigned 

Starting pay range $21.40 - 28.00

• Three years of related experience or equivalent training in trade fields
• Extensive product knowledge in specialized area, (i.e. Plumbing/HVAC)
• Computer knowledge and skills 
• Excellent customer service skills and attention to detail.
• Ability to assess customer needs and provide customer satisfaction
• Strong verbal and written communication skills

First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more!

About First Supply

First Supply® is a leading main channel wholesale distributor providing industrial customers and building contractors with an extensive line of products and services. First Supply features manufacturer product lines in the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees in 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois and Michigan UP. The company has over $100 million in inventory and over $400 million in annual sales. 

First Supply also owns and operates 18 Kitchen & Bath Stores in 5 midwestern states under the Gerhard's Kitchen & Bath and Kohler Signature Store brands. Gerhard's is the largest, most versatile kitchen & bath store in the upper Midwest. We offer a huge variety of kitchen and bath choices from contemporary to traditional styles, along with service you won't find anywhere else. The Kohler Signature Stores are a kitchen and bath showroom that provides a distinguished Kohler experience where designers and homeowners can get hands on with hundreds of products, exclusively from the Kohler brands!

First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.